Prime Tiket
Terms of Service
The rules for using Prime Tiket to search for bus journeys, reserve seats, and manage booking information in Tanzania.
Draft for review · Last updated 25 October 2026
1. About these terms
These Terms of Service govern your use of the Prime Tiket website and online bus-ticket booking service. By using the website, you agree to these terms. If you do not agree, please do not use the booking service.
Prime Tiket is a booking marketplace. The bus operator shown for a journey is responsible for operating the vehicle and delivering the transport service, subject to the booking information and the operator’s applicable rules.
2. Searching and booking
You must provide accurate passenger and contact information and must be authorised to book for every passenger included in a booking. A booking is not complete until Prime Tiket confirms it and provides a booking reference.
Seat availability, departure times, fares, vehicles, and route information are supplied from the booking system and may change before confirmation. We will show the information available to us at the time of booking.
3. Passenger responsibilities
Passengers should arrive at the boarding point early enough to complete boarding and should carry the booking reference and any identification or travel documents required by the operator or applicable law.
You are responsible for checking the passenger names, route, date, departure time, boarding point, dropping point, and seat details before completing a booking. Contact us promptly if any information is incorrect.
4. Fares, payment, and refunds
The fare and currency shown at confirmation apply to the booking unless the booking confirmation says otherwise. Any payment method, processing charge, or payment-provider term presented during checkout will apply to that transaction.
Cancellation, amendment, refund, and no-show rules may depend on the relevant bus operator and the fare purchased. The applicable policy will be communicated with the booking or can be requested from support at info@primetiket.com. Prime Tiket does not promise a refund where the operator’s published rules do not allow one, except where required by law.
5. Changes and disruptions
Bus operators may change a departure time, vehicle, boarding point, or route, or may cancel a journey because of operational, safety, weather, traffic, or other circumstances. We will use reasonable efforts to communicate material changes that are reported to us.
If a journey is changed or cancelled, the available remedy will depend on the operator’s policy and applicable law. We are not responsible for losses outside the booking service, such as missed connections, accommodation, meals, or other indirect costs, except where liability cannot lawfully be excluded.
6. Acceptable use
You must not misuse the website, submit false information, attempt to obtain seats or booking data without authorisation, interfere with the service, introduce malicious code, or use the service for unlawful purposes.
We may suspend or restrict access where we reasonably believe that a user has breached these terms, created a security risk, or used the service fraudulently. We may cancel a booking affected by fraud or material error, subject to applicable law.
7. Website content and availability
We aim to keep the website and booking information accurate and available, but we do not guarantee that the website will be uninterrupted, error-free, or available at every time. Content may be corrected or updated without notice.
The Prime Tiket name, logo, text, graphics, and website content are owned by or licensed to Prime Tiket and must not be copied or reused without permission, except as allowed by law.
8. Governing law and contact
These terms are intended to be governed by the laws of the United Republic of Tanzania. Any dispute should first be raised with Prime Tiket so that we can try to resolve it informally. Nothing in these terms limits a consumer right or legal remedy that cannot lawfully be excluded.
For booking support or questions about these terms, contact info@primetiket.com. The registered legal entity, address, and formal dispute-resolution details should be added before publication.