Prime Tiket
Privacy Notes
How Prime Tiket collects, uses, and protects information when you search for a route, select a seat, or manage a booking in Tanzania.
Draft for review · Last updated 25 October 2026
1. Who we are
Prime Tiket is a bus-ticket booking marketplace serving journeys in Tanzania. In this notice, “Prime Tiket”, “we”, “us”, and “our” refer to the operator of this website and booking service.
For privacy requests, contact us at info@primetiket.com. If Prime Tiket’s registered legal entity or designated data protection contact changes, this notice will be updated with the correct details.
2. Information we collect
When you search for a journey or make a booking, we may collect your route and travel date, selected seats, booking reference, and details needed to identify each passenger and provide the ticket.
Passenger details may include full name, mobile number, address, ward, gender, passenger type, nationality, identification type, and optional email address. We also receive technical information needed to operate the website, such as browser and device information and basic error or request logs.
3. How we use information
We use personal information to search and reserve seats, create and retrieve bookings, issue ticket details, communicate about a journey, respond to support requests, prevent misuse, keep service records, and comply with applicable Tanzanian law.
We only ask for information that is reasonably connected to these purposes. Optional information, such as an email address, is used only where it is provided and needed for the relevant service.
4. Sharing information
We may share the booking information necessary to fulfil a journey with the relevant bus operator, vehicle operator, ticketing partner, or service provider. We may also disclose information where required by law, court order, or a lawful request from a public authority.
We do not sell passenger personal information. Service providers that process information for us should only use it to provide the agreed service and protect it appropriately.
5. Retention and security
We keep booking and support records for as long as reasonably necessary to provide the service, handle disputes, meet accounting or legal obligations, and protect our legitimate interests. Our current retention schedule is under review and will be published here when finalised.
We use reasonable administrative, technical, and organisational safeguards to protect information against unauthorised access, loss, misuse, alteration, or disclosure. No online service can guarantee absolute security.
6. Your privacy rights
Subject to applicable law and reasonable verification, you may ask us to confirm whether we hold your personal information, provide access to it, correct inaccurate information, explain how it is used, or address an objection or complaint about its processing.
Send requests to info@primetiket.com with your name, booking reference if applicable, and the request you want us to handle. We may need to verify your identity before responding. You may also contact the Personal Data Protection Commission of Tanzania if you believe your complaint has not been resolved.
7. Cookies and updates
This website may use essential browser storage or similar technologies to keep the service working, remember a session, or understand technical errors. We will explain any non-essential analytics or marketing technologies before using them where required.
We may update this notice when the service, legal requirements, or our data practices change. The latest version will appear on this page with its update date.